Custom Order FAQ
What is the minimum order quantity?
We require a minimum of 10 pieces per custom order. This applies to jerseys and teamwear packages.
How long does production take?
Production timelines vary by product type:
-
Baseball jerseys: Approximately 14 business days after your order is placed.
-
Crew packages: Approximately 3–4 weeks after artwork approval.
Please plan accordingly and contact us early if you have a hard deadline.
How does artwork approval work?
After placing your order, our design team will send you a digital proof for review. Production does not begin until you give written approval on your proof. Please review your proof carefully — approving it confirms that all names, numbers, colors, and design elements are correct.
Can I request revisions to my proof?
Yes. We want you to love your gear. You can request revisions to your proof before approval. Once you approve the proof and production begins, changes cannot be made, so please double-check all details before approving.
How do I submit player names and numbers?
You can provide your roster information — including player names and jersey numbers — in the order notes at checkout, or by contacting us directly after placing your order. Please list each player's name and number clearly. We'll confirm the details in your proof before production begins.
When do I pay?
Payment is collected at checkout when you place your order. Production is scheduled after payment is confirmed and artwork is approved.
How do I care for my custom jerseys?
- Machine wash cold, inside out.
- Do not use bleach or fabric softener.
- Tumble dry low, or hang dry.
- Do not iron directly on printed or sublimated areas.
Proper care helps preserve the colors and finish of your full-dye gear.
Can I order additional pieces later?
Yes, reorders are always welcome. Smaller reorder quantities can be placed, but a small-order fee and shipping charge will apply. Please note that exact color matching may vary slightly between production runs due to dye-lot variation, so we recommend ordering a few extras with the initial order when possible.
How do I contact the team?
Have a question not covered here? Reach out to us and we'll get back to you as soon as possible.
- Use the Contact page on our website.
- Or message us through the chat widget on any product page.
